We’ve rewritten Customer Success for the Modern Economy. Not the old-school, siloed department you see all over LinkedIn.

This is the modern playbook—built to grow your business, increase ROI, and adapt to a changing landscape.

A New Era of Customer Success

Customer Success Isn’t a Department: It’s a Capability

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The Old Model

The Old Model is Outdated.

Reactive, ticket-based, siloed, resource-heavy and expensive to maintain. Building a new department and hiring new talent takes time.

In today’s economy, that doesn’t work.

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The New Model

Our New Model is Different.

We embed customer success skills into your existing teams instead of building costly new departments. We design strategies that adapt to shifting markets and vendor models.

We focus on ROI you can measure—while costing a fraction of a full-time hire.

“What I love about Be Data Lit isn’t just their expertise and experience in building customer success—it’s their tangible passion.”

— Amy Ingram, CMO Querri AI

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Who Is This For

Customer Success can feel expensive and out of reach—especially when the return isn’t clear. We make it accessible, measurable, and built to fit where you are now. We’re a fit if you’re:

1. A Small Business Talking About CS, But Not Doing It Yet

You’ve discussed customer success, but it’s never made it past the idea stage—or you’ve tried it and haven’t seen results. We help you build or level up your approach so it actually drives retention, growth, and ROI.

3. A Consultancy That Doesn’t Need a CS Department

It doesn’t make sense to hire dedicated CSMs, but your consultants, marketing, and sales teams can carry customer success into every client interaction. We help you build an embedded customer success strategy so the skills live across your organization.

2. An Organization That’s Invested in Data—Skipped the CS Add-On

You’ve bought a new analytics platform, but don’t want the heavy price tag that comes with vendor customer success or support. We act as your advisor—guiding deployment, building skills, fostering community, and ensuring execution that sticks.

4. An Organization That Needs Leadership, But Not a Full-Time Hire

You know you need a senior CS leader to guide your next phase, but you don’t have the budget for a permanent role. We provide fractional leadership at a fraction of the cost—so you save money while still making it.

The Bonus?

All of our services cost less than hiring a single FTE—and instead of adding overhead, you build skills, realize the value of your investment, and grow revenue.

“Be Data Lit’s passion for building data-driven organizations is instantly apparent. The understanding, rigor, and expertise they brought to our customer success is truly transformational.”

— Dave Ingram, CEO Querri AI

The logo of Querri, featuring the word 'Querri' in orange with a white speech bubble as the 'Q'.

 

Our Five Core Capabilities for Customer Success

Customer Success isn’t a department—it’s a set of capabilities every business needs to grow, retain, and adapt.

At Be Data Lit, we help you build these five capabilities inside your existing teams and culture—so success becomes sustainable, scalable, and change-resistant.

Our framework is:

  • Strategic — tied to customer goals.

  • Iterative — fueled by data, signals, and conversations.

  • Agile — constantly adjusting to amplify outcomes.

Every service we offer draws from these five capabilities, giving you exactly what you need withouthe cost of building a department from scratch.

Infographic illustrating five stages of business strategy: strategic discovery, value design, adoption first, data and dialogue, embed and evolve, with icons and descriptions for each stage.

“Think Like a CSM is one of the best 1-day workshops I have ever attended and I learned so much, but most importantly also gained a lot of motivation to apply these concepts in my work. It was the perfect combination between applied and theoretical and hands-on.”

— The Information Lab, Consultant

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Our Services

Customer Success isn’t one-size-fits-all. Whether you’re purchasing a new platform, just starting out, ready to re-iterate, focused on growth, or looking to educate your team—we have a service to meet you where you are in the customer journey.

  • We assess where you are today, design a strategy that fits, and help you embed it into daily operations—without the heavy lift of starting a new department.

  • Buying a data platform is only step one.

    Getting your teams to adopt it, trust it, and use it to make better decisions—that’s where the return on your investment comes from. We focus on adoption, enablement, and measurable business impact, so your investment drives growth you can see in the numbers.

  • We help your consultants, marketing, and sales teams carry customer success into every client interaction—so the skills are embedded across your business, not locked in one role.

  • Get senior-level CS expertise without adding a full-time hire. We guide your next phase, build your strategy, and leave you with a repeatable model your team can run.

  • Customer Success isn’t just a role—it’s a capability. This workshop teaches your team how to think strategically about customers, adoption, and value using our Five Core Capabilities framework. It’s about future-ready skills that make customer success part of your culture, not just a department.

Contact us.

Success isn’t support. It’s strategy, adoption, data, and relationships that last.

Let’s build those capabilities together.