Fractional Customer
Success Leadership
The expertise of a CS executive, without the overhead of hiring one full-time.
“Be Data Lit’s passion for building data-driven organizations is instantly apparent. the understanding, rigor, and expertise they brings to our customers is truly transformational.”
Dave Ingram, CEO and Founder of Querri AI
Why Fractional Works
Building a data driven customer success function takes strategy, alignment, and time—three things most growing teams don’t have enough of.
That’s where we come in.
With fractional leadership, you get senior-level CS expertise without the full-time salary. We step into your org with the experience, clarity, and focus needed to build your team and your customer journey from the ground up.
“Fractional customer success leaders are a cost-effective way to access the expertise and resources needed to deliver exceptional customer experiences.”
INC Magazine
Fractional leadership isn’t a shortcut—it’s a smarter investment.
You get high-level strategy, cross-functional alignment, and experienced execution—without the cost, delay, or risk of a full-time hire.
What You Actually Get for Your Money
Hiring a Full-Time CS Leader
→ $180K–$250K/year + benefits
→ 4–6 months to hire
→ Long onboarding process
→ Risk of turnover or bad fit
→ Experience limited to one org or industry
Hiring a Fractional CS Leaders
→ Flexible monthly engagement
→ Immediate strategic impact
→ No onboarding delay, we’re ready day one
→ Low-risk, high-impact partnership
→ Multi-sector perspective
What We Do (and Do Really Well)
You don’t just get ideas. You get direction, action, and outcomes.
Strategy & Direction
→ Define your customer success vision and roadmap
→ Align success across sales, product, support, and leadership
→ Be your voice of the customer in executive conversations
Metrics & Measurement
→ Identify the KPIs that actually matter
→ Build reporting that shows progress, not just activity
Execution & Enablement
→ Design onboarding, adoption, and renewal journeys that work
→ Coach and support your existing team—without replacing them
→ Turn scattered tools and data into a usable success system
“With fractional leadership, businesses can drive maximum value by paying for some of a fractional leader’s time, but 100% of their experience.”
David Berkowitz, Chief Strategy Officer
Is Fractional CS Leadership Right for You?
You’re growing. You’ve got customers. Maybe even a team.
But no one is owning the strategy, and it’s starting to show.
• Churn is creeping in
• Adoption is stalling
• Your team’s overwhelmed and under-supported
You don’t need more tools.
You need leadership that knows what to do—and how to do it now.
That’s where we come in.
If your CS feels reactive instead of strategic, it’s time for something different.
“Fractional executives provide companies with strategic guidance and cost effective experienced leadership that’s necessary to drive growth.”
GoFractional Blog
Let’s run this together
You don’t need to wait for headcount to build a strategy that works.
We’ll step in, lead the function, and build what your team—and your customers—need to grow.