Services Designed to
Grow With You
Whether you're building your first customer success strategy or launching a data literacy program, our services are built to grow with you.
We don’t believe in one-size-fits-all anything. That’s why our services flex between fractional leadership, strategic consulting, and hands-on program execution. Whether you need a partner, a strategist, or someone to get it done, we’ve got you.
We bring decades of experience across global industries—from data and analytics at ExxonMobil and JetBlue, to customer success and education at Salesforce, Tableau, and Manpower. We’ve built programs from scratch at early-stage startups and scaled enablement across Fortune 500s. Our team has led data adoption, education strategy, and customer-facing operations on a global scale, including over 20 years in industries like casinos and travel tech.
We don’t just know the theory. We’ve lived it.
“Be Data Lit’s passion for building data-driven organizations is instantly apparent. Sarah joined Querri as fractional Chief Learning Officer to oversee education and customer success, and the understanding, rigor, and expertise she brings to our customers is truly transformational.”
— Dave Ingram, CEO of Querri AI
Data-Driven Customer
Success that scales
Whether launching your first CS function or leveling up what’s already in place, we help build a strategy rooted in data, systems, and structure to scale.
Customer Success Consulting: Project-based support to optimize key parts of your CS strategy. We assess what’s working, guide what’s next, and immediately deliver tangible outputs your team can use.
What You Get:
✔Strategic audits & recommendations
✔Playbooks, journey maps, and KPI plans
✔Clear, actionable direction aligned to your goals
Best for: Teams with a CS foundation (or building one) that need targeted, expert input.
Fractional CS Leadership: We act as your part-time Head of CS, embedding ourselves into your team to lead with strategy, data, and cross-functional execution.
What You Get:
✔CS planning & KPI ownership
✔Internal team coaching & enablement
✔Alignment with product, sales & exec teams
Best for: Startups or growth-stage companies that need experienced CS leadership while hiring, scaling, or evolving their function.
Fractional customer success leaders are a cost-effective way to access the expertise and resources needed to deliver exceptional customer experiences.
— Inc.
Data Literacy with a Purpose
Let’s be real: Your tools don’t matter if no one knows how to use them. We design and execute data literacy programs that meet your team where they are—and get them where they need to go.
Ideal for:
✔Customer success, support, and onboarding teams
✔Non-technical internal teams using analytics platforms
✔Companies that invested in tech but never got a success plan
We help with:
✔Program design, delivery, and facilitation
✔Use case mapping and real-world application
✔Building trust and adoption of internal tools
✔ Long-term enablement and education strategy
In a world of more data, the companies with more data-literate people are the ones that are going to win
— Miro Kazakoff, MIT Sloan
LIT Leadership Academy:
Two Paths, One Mission
Two tracks. One goal: real leadership, minus the performance.
Most leadership programs want you to “act like a leader.”
We’d rather help you be one—with strategy, clarity, and your own voice.
The LIT Leadership Academy is a 6-week experience that combines data storytelling, education strategy, and communication tools you’ll actually use. This isn’t about checking boxes. It’s about learning how to lead in the environments you already work in.
You’ll learn how to:
✔ Define your leadership style and values
✔ Navigate stakeholders (and grown adults) with confidence
✔ Communicate ideas across teams and functions
✔ Present in a way that drives action—even without a fancy title
Everything we teach ties back to real leadership work:
Strategic communication. Cross-functional collaboration. Change management. Influence without authority.
Two ways to join:
For Teams An inclusive, customizable track for companies building leadership across CS, Product, Ops, and Data.
For Women Our flagship cohort experience for women in tech and data who want leadership without the performance—and community with women who get it.
I define a leader as anyone who takes responsibility for finding the potential in people and processes, and who has the courage to develop that potential.
— Brené Brown
“What I love about Be Data Lit isn’t just their expertise and experience in building customer success—it’s their tangible passion. They’ve seen firsthand how data knowledge can open new doors, and are driven by helping others achieve their success.”
— Amy Ingram, CMO Querri AI
Data, education, and customer success aren’t separate.
We build the strategy that connects them.
Reach out today to get started.